DN
Dayalan N
1 reviews | Active since Mar 2016
19 Feb 2020, 15:32
Pathetic service
I haven't had 1 call from the Springfield branch about my complaint lodged on hellopeter. Absolutely disgusting service
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
19 Feb 2020, 18:57Good day Dayalan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Springfield branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Springfield branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply19 Feb 2020, 18:57
Official
Good day Dayalan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Springfield branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Springfield branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
DN
Dayalan N's updateReviewer Update
19 Feb 2020, 19:05So I received a call from Leanne Naidoo who is a marketing manager, the irony in this is my complaint is against the sales manager Babs Moodley and Leanne who is on the same level as Babs gives me a call... From the start of that call I advised her I want to speak to the Head of Makro Springfield and she just wasted my time and all she said was there is stock available and she is sorry. Absolutely pathetic and waste of my time. I stated that I don't want this matter swept under the carpet and I want this matter addressed as I had to lodge 2 social media complaints to receive 1 phone call which was a waste of my time. I want a call from the head of makro Springfield or you can give me his number and I will personally call him you guys don't have to waste your airtime.
I would appreciate if this can be done today!!
I would appreciate if this can be done today!!
DN
Dayalan N's update19 Feb 2020, 19:05
Reviewer Update
So I received a call from Leanne Naidoo who is a marketing manager, the irony in this is my complaint is against the sales manager Babs Moodley and Leanne who is on the same level as Babs gives me a call... From the start of that call I advised her I want to speak to the Head of Makro Springfield and she just wasted my time and all she said was there is stock available and she is sorry. Absolutely pathetic and waste of my time. I stated that I don't want this matter swept under the carpet and I want this matter addressed as I had to lodge 2 social media complaints to receive 1 phone call which was a waste of my time. I want a call from the head of makro Springfield or you can give me his number and I will personally call him you guys don't have to waste your airtime.
I would appreciate if this can be done today!!
I would appreciate if this can be done today!!