CE
Carla E
1 reviews | Active since Aug 2021
26 Mar 2025, 12:38
Pathetic service!
Placed an order on 13 March 2025 - it picked up that I was in Johannesburg and I am based in Cape Town. I cancelled order and received ID ***9 confirmation that my refund was being processed. On 26 March 2025 I followed up and the store has still not processed the refund. My order was split in two as it had alcohol - then on 24 March 2025 I receive an email to say that my liquor has been collected by me - which is not possible as I am based in Cape Town! What a nightmare as I have been told by the call centre that I have to call the store to sought out! Can I get some help here! I mean seriously the amount of times I have called ***!
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Makro's replyOfficial
30 Mar 2025, 14:18Hi Carla,
Thank you for reaching out to us, and please accept our apologies for the delay in responding to your query.
We would like to confirm that the refund for the items you did not receive was processed on 14th March 2025. Refunds typically take 2 to 5 working days to reflect in your account. Please check your account during this period, and if the funds do not appear within the expected timeframe, kindly notify us so that we can investigate further and ensure the matter is resolved promptly.
We truly regret the inconvenience this situation may have caused and appreciate your patience and understanding throughout the process. Your satisfaction is important to us, and we are committed to providing any additional assistance you may require ensuring this matter is completely resolved.
Should you have further questions or concerns, please don’t hesitate to reach out to us directly. Thank you for giving us the opportunity to address this matter and for bringing it to our attention.
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and please accept our apologies for the delay in responding to your query.
We would like to confirm that the refund for the items you did not receive was processed on 14th March 2025. Refunds typically take 2 to 5 working days to reflect in your account. Please check your account during this period, and if the funds do not appear within the expected timeframe, kindly notify us so that we can investigate further and ensure the matter is resolved promptly.
We truly regret the inconvenience this situation may have caused and appreciate your patience and understanding throughout the process. Your satisfaction is important to us, and we are committed to providing any additional assistance you may require ensuring this matter is completely resolved.
Should you have further questions or concerns, please don’t hesitate to reach out to us directly. Thank you for giving us the opportunity to address this matter and for bringing it to our attention.
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply30 Mar 2025, 14:18
Official
Hi Carla,
Thank you for reaching out to us, and please accept our apologies for the delay in responding to your query.
We would like to confirm that the refund for the items you did not receive was processed on 14th March 2025. Refunds typically take 2 to 5 working days to reflect in your account. Please check your account during this period, and if the funds do not appear within the expected timeframe, kindly notify us so that we can investigate further and ensure the matter is resolved promptly.
We truly regret the inconvenience this situation may have caused and appreciate your patience and understanding throughout the process. Your satisfaction is important to us, and we are committed to providing any additional assistance you may require ensuring this matter is completely resolved.
Should you have further questions or concerns, please don’t hesitate to reach out to us directly. Thank you for giving us the opportunity to address this matter and for bringing it to our attention.
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and please accept our apologies for the delay in responding to your query.
We would like to confirm that the refund for the items you did not receive was processed on 14th March 2025. Refunds typically take 2 to 5 working days to reflect in your account. Please check your account during this period, and if the funds do not appear within the expected timeframe, kindly notify us so that we can investigate further and ensure the matter is resolved promptly.
We truly regret the inconvenience this situation may have caused and appreciate your patience and understanding throughout the process. Your satisfaction is important to us, and we are committed to providing any additional assistance you may require ensuring this matter is completely resolved.
Should you have further questions or concerns, please don’t hesitate to reach out to us directly. Thank you for giving us the opportunity to address this matter and for bringing it to our attention.
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,