PATHETIC SERVICE
Does anybody have a number for management at Makro SA. Or anybody in their customer care division. I have been battling to get any feedback on an online order since 6 Dec. My order being MAK***. They just dont respond to any mails or posts on their complaints site. I need assistance and Makro SA, well, no luck after 10 emails, few facebook posts about 20 calls and about 3 complaints lodged. Seriously???? On one of my numerous calls, I was informed the order has been collected by Dawn Wing and given a waybill no. I called them and eventually got to someone who could assist. But they informed me that they have no such parcel or waybill no. I eventually called again and again and was informed the parcel is still ready for collection, since 6th of December. This morning when I called, I was informed that they have run out of stock of the items I needed. But the funny thing is, that they definitely had stock when i placed my order. I have a screen shot of my actual order. When I go in now, it says no stock and the Christmas item, no longer available. It is absolutely pathetic. I was holding on to speak to the supervisor, but was cut off after about 40 mins. Needless to say, nobody has bothered to call me or mail me thereafter. Now what do I do now to get my money back. Needless to say the dissappointment that the order never arrived before Christmas and now being informed I will not be getting it at all. Pathetic Makro, you will never ever see me again!!!!!!!!!!!! I want my money back asap, with interest!!!!!!!!!!!!
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Replies (2)'s updateReviewer Update
02 Jan 2020, 08:48Good day Hello Peter. Please can you assist. Just over an hou after I sent my complaint to you about Makro on the 30th of December, I was called, by, what sounded like Sifiso. He promised to get back to me by end of day. i asked him to please check, because seeing that Sandra, from Makro informed me that the goods are still ready for collection, he could still arrange that it be couriered and it could be here on the 31st, ready for the New Years eve party.
He called me back just after 5, explaining that my goods were damaged in transit. I made it clear to him, that I found that really strange, as I was told a few hours earlier, by Sandra, from Marko, that my goods were still there, ready for collection. I was furious and said they must just leave it all together, seeing that they just don't care. If he wanted to make good with this customer, being me, they could have shipped my stuff. But no, they did not bother. We ship stuff all over the country on a daily basis and that was more than possible, had he taken some effort to assist me.
I then said, rather just give my money back. Then to my surprise, I was informed that I will have to wait 14 working days for my refund. WHAAAAAAATTTT????? Seriously after all of this. That would mean I would only, if they stick to the 14 working days, get my money on the 17th of January. How is that ok?? After they have had it since the 6th of December. I wanted to speak to a supervisor/manager, but no one was available and he promised to phone me on the 31st with a solution. NEEDLESS TO SAY, I HAVE NOT HEARD FROM HIM OR MAKRO SINCE!!!!!!!
Please assist in this shocking dissappointing and disgusting behaviour of Makro and help me get my money back.
I ordered a product online, paid for it, waited since 6 December, various calls, emails, fbook posts and no, but no response whatsoever. Only once I turned to Hello Peter did they decide to react. Then, a promise to give feedback the 31st and have not had any feedback whatsover.
Hello Peter do yourself a favour and go scratch on Makro's facebook wall, you will be SHOCKED at the amount of complaints about orders not delivered, refunds not given etc. See the comments on all their posts. Even their good posts are met by unhappy customers. It is absolutely shocking!!!!!
I hope I will get a response after this post from Makro. Thank you for helping the consumer, when companies just don't give a flying fish about their customers.
He called me back just after 5, explaining that my goods were damaged in transit. I made it clear to him, that I found that really strange, as I was told a few hours earlier, by Sandra, from Marko, that my goods were still there, ready for collection. I was furious and said they must just leave it all together, seeing that they just don't care. If he wanted to make good with this customer, being me, they could have shipped my stuff. But no, they did not bother. We ship stuff all over the country on a daily basis and that was more than possible, had he taken some effort to assist me.
I then said, rather just give my money back. Then to my surprise, I was informed that I will have to wait 14 working days for my refund. WHAAAAAAATTTT????? Seriously after all of this. That would mean I would only, if they stick to the 14 working days, get my money on the 17th of January. How is that ok?? After they have had it since the 6th of December. I wanted to speak to a supervisor/manager, but no one was available and he promised to phone me on the 31st with a solution. NEEDLESS TO SAY, I HAVE NOT HEARD FROM HIM OR MAKRO SINCE!!!!!!!
Please assist in this shocking dissappointing and disgusting behaviour of Makro and help me get my money back.
I ordered a product online, paid for it, waited since 6 December, various calls, emails, fbook posts and no, but no response whatsoever. Only once I turned to Hello Peter did they decide to react. Then, a promise to give feedback the 31st and have not had any feedback whatsover.
Hello Peter do yourself a favour and go scratch on Makro's facebook wall, you will be SHOCKED at the amount of complaints about orders not delivered, refunds not given etc. See the comments on all their posts. Even their good posts are met by unhappy customers. It is absolutely shocking!!!!!
I hope I will get a response after this post from Makro. Thank you for helping the consumer, when companies just don't give a flying fish about their customers.
's update02 Jan 2020, 08:48
Reviewer Update
Good day Hello Peter. Please can you assist. Just over an hou after I sent my complaint to you about Makro on the 30th of December, I was called, by, what sounded like Sifiso. He promised to get back to me by end of day. i asked him to please check, because seeing that Sandra, from Makro informed me that the goods are still ready for collection, he could still arrange that it be couriered and it could be here on the 31st, ready for the New Years eve party.
He called me back just after 5, explaining that my goods were damaged in transit. I made it clear to him, that I found that really strange, as I was told a few hours earlier, by Sandra, from Marko, that my goods were still there, ready for collection. I was furious and said they must just leave it all together, seeing that they just don't care. If he wanted to make good with this customer, being me, they could have shipped my stuff. But no, they did not bother. We ship stuff all over the country on a daily basis and that was more than possible, had he taken some effort to assist me.
I then said, rather just give my money back. Then to my surprise, I was informed that I will have to wait 14 working days for my refund. WHAAAAAAATTTT????? Seriously after all of this. That would mean I would only, if they stick to the 14 working days, get my money on the 17th of January. How is that ok?? After they have had it since the 6th of December. I wanted to speak to a supervisor/manager, but no one was available and he promised to phone me on the 31st with a solution. NEEDLESS TO SAY, I HAVE NOT HEARD FROM HIM OR MAKRO SINCE!!!!!!!
Please assist in this shocking dissappointing and disgusting behaviour of Makro and help me get my money back.
I ordered a product online, paid for it, waited since 6 December, various calls, emails, fbook posts and no, but no response whatsoever. Only once I turned to Hello Peter did they decide to react. Then, a promise to give feedback the 31st and have not had any feedback whatsover.
Hello Peter do yourself a favour and go scratch on Makro's facebook wall, you will be SHOCKED at the amount of complaints about orders not delivered, refunds not given etc. See the comments on all their posts. Even their good posts are met by unhappy customers. It is absolutely shocking!!!!!
I hope I will get a response after this post from Makro. Thank you for helping the consumer, when companies just don't give a flying fish about their customers.
He called me back just after 5, explaining that my goods were damaged in transit. I made it clear to him, that I found that really strange, as I was told a few hours earlier, by Sandra, from Marko, that my goods were still there, ready for collection. I was furious and said they must just leave it all together, seeing that they just don't care. If he wanted to make good with this customer, being me, they could have shipped my stuff. But no, they did not bother. We ship stuff all over the country on a daily basis and that was more than possible, had he taken some effort to assist me.
I then said, rather just give my money back. Then to my surprise, I was informed that I will have to wait 14 working days for my refund. WHAAAAAAATTTT????? Seriously after all of this. That would mean I would only, if they stick to the 14 working days, get my money on the 17th of January. How is that ok?? After they have had it since the 6th of December. I wanted to speak to a supervisor/manager, but no one was available and he promised to phone me on the 31st with a solution. NEEDLESS TO SAY, I HAVE NOT HEARD FROM HIM OR MAKRO SINCE!!!!!!!
Please assist in this shocking dissappointing and disgusting behaviour of Makro and help me get my money back.
I ordered a product online, paid for it, waited since 6 December, various calls, emails, fbook posts and no, but no response whatsoever. Only once I turned to Hello Peter did they decide to react. Then, a promise to give feedback the 31st and have not had any feedback whatsover.
Hello Peter do yourself a favour and go scratch on Makro's facebook wall, you will be SHOCKED at the amount of complaints about orders not delivered, refunds not given etc. See the comments on all their posts. Even their good posts are met by unhappy customers. It is absolutely shocking!!!!!
I hope I will get a response after this post from Makro. Thank you for helping the consumer, when companies just don't give a flying fish about their customers.
Makro's replyOfficial
06 Jan 2020, 15:47Good day Sandra
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephone discussion, please kindly note that we are addressing the matter with our finance department and we shall thereafter relay back to you with feedback within a period of 24 to 48 hours
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephone discussion, please kindly note that we are addressing the matter with our finance department and we shall thereafter relay back to you with feedback within a period of 24 to 48 hours
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jan 2020, 15:47
Official
Good day Sandra
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephone discussion, please kindly note that we are addressing the matter with our finance department and we shall thereafter relay back to you with feedback within a period of 24 to 48 hours
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephone discussion, please kindly note that we are addressing the matter with our finance department and we shall thereafter relay back to you with feedback within a period of 24 to 48 hours
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team