Pathetic Service

<p>I am a customer who "used" to spend between R100000-R250000.00 per month at Makro Alberton. Since Makro introduced delivery charges I moved to Carnival so I can pick up my own stock. However, the service at Carnival is so bad, i would rather be without stock than from Carnival. My cigarrette discounts are NEVER loaded. This results in me wasting over two hours at the store waiting of rit to be sorted. The cigarrete counter has four people sitting there with one till opearting every time. Therefore I must wait for service. When I send my order in advance to Oscar to have it ready, it never is ready ever and I still have to wait an hour. Oscar has been giving me such a terrible service, he is not worth the money Makro pays him. AT the TV department where I bought a TV last week, I waited 50 min fo rmy TV. First, the lady couldnt process my licence. Than she couldn't ptocess the price as it was on special and the special wasn't working. Than it took 25 min to bring it from the back. In all this time, there are numerous cashiers, salesman, supervisors hanging around doing nothing whilst I cant get a service. No wonder Walmart is loosing money as there is so much productivuty being wasted and our time being wasted as well. It is shocking to see the state of Makro Carnival productivity and service levels. Today i left the stock amounting to R50000.00 and told them to keep it. I have now moved to buying from independant wholesalers who giv eme the same price, deliver for me and no hassle. And I can assure I will not be the only one leaving makro after being such a loyal customer for over ten years. I am businessman and so are all my buddies and they complaining.</p>