MG
Melissa G
1 reviews | Active since Dec 2021
21 Jan 2025, 10:21
Pathetic service
Terrible service received from courier guy, i ordered a pressure cooker online from Makro, item was delivered to me on the 18 December 2024 item was very badly damages, I reported to the courier guy on the same day, they then advised that i would need to log a return with Makro, which was done on the same day, they only came and collected my item on the 9th January 2025 only to bring the same damaged parcel back to me on the 14th January 2025. I called Makro to follow up on my refund and was advised that the courier guy did not update on their side for my refund to processed. I want a manager to call me
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Melissa G's updateReviewer Update
23 Jan 2025, 15:26I contact Makro every single day to follow up and every day i am given a different version. Today i called in and was told The Courier delivered my damaged to the incorrect warehouse and its currently in transit to the correct warehouse. They could not provide me with a tracking number when asked. I was then told that once it's delivered to the correct warehouse only then by refund can be processed within 7 to 14 working days. You guys have already inconvenienced me since the 18th of December.
MG
Melissa G's update23 Jan 2025, 15:26
Reviewer Update
I contact Makro every single day to follow up and every day i am given a different version. Today i called in and was told The Courier delivered my damaged to the incorrect warehouse and its currently in transit to the correct warehouse. They could not provide me with a tracking number when asked. I was then told that once it's delivered to the correct warehouse only then by refund can be processed within 7 to 14 working days. You guys have already inconvenienced me since the 18th of December.
MG
Melissa G's updateReviewer Update
24 Jan 2025, 15:48Hi, please can you advise what email correspondence should i reply to.
MG
Melissa G's update24 Jan 2025, 15:48
Reviewer Update
Hi, please can you advise what email correspondence should i reply to.