Pathetic service

I made a double purchase on the 08-01-2025 through Payflex then there was a problem with Payflex but money was deducted from my account. I then cancelled the order & I was told I would receive a refund within 2-10 working days but the 10 days has passed and I haven’t received my refund. I called them twice during the week & your agents have been lying to me & telling me that they have escalated the matter to the online department but I have not received my refund still it’s way past 10 days. I sent an email to one of your consultants & she called me with attitude telling she’s not allowed to respond to emails then she dropped the call without assisting me I have her email address as proof. Your online refund department is pathetic & that means you are ******* but I’m not letting this one go I’m reporting it to the ombudsman.