Pathetic service

I've placed an order on Makro online on 23 December 2024, delivery was split in 2. One order was to arrive on 27 December 2024 and the other order 16 January 2025. I cancelled the entire order on 24 December 2024 because I cannot wait until 16 January 2025 for my order. Only part of my order was refunded and when I phoned in they said they're waiting for the supplier to respond and is escalating the matter. I phone in again after three day and still nothing has been done, they escalated once again. Send an email after a day still no response. Called the following day just to find out my order was cancelled partially the first time and the day that I phone in before I send the email, only then was the 2nd part of the order cancelled. Matter has now for the 3rd time been escalated. Absolutely absurd. Makro does jot even deserve one ⭐