1 reviews | Active since Feb 2023
Pathetic Service
I purchased goods on Makro online on 25th May. I sent proof of payment Memory and Sesethu on the same day who confirmed proof of payment has been received. On Sunday communication came through regarding the price glitch of R55.00. On the 28th May I received a email advising a refund will be done due to the price glitch and funds will be paid within 48 business hours. Today is the 1st June. To date I have not received my funds. I emailed my banking details for the refund. Sesethu confirmed she received my banking details and will escalate to the finance department. I called in today the 1st June and spoke to Nkosazana who advised matter has not been attended too and the finance department does not work weekends. It's 72hours later I have still not received my refund. She advised she will escalate to finance department, the exact same thing Sesethu said on Tuesday. I need this sorted ASAP. Makro should learn to stick to TAT
I tried to call back and the line was ringing... No answer and call cut
I then received an email on Saturday and Sunday regarding no stock and a refund will take place.
I was advised on the 28th May already about the refund why advise again that a refund will be done if this was already communicated to me on the 28th. Which means it was never referred to the finance department for the refund to be processed. It's 96 hours later and no refund. But as per your email the refund will take 48hrs.
Please refund my funds immediately
I tried to call back and the line was ringing... No answer and call cut
I then received an email on Saturday and Sunday regarding no stock and a refund will take place.
I was advised on the 28th May already about the refund why advise again that a refund will be done if this was already communicated to me on the 28th. Which means it was never referred to the finance department for the refund to be processed. It's 96 hours later and no refund. But as per your email the refund will take 48hrs.
Please refund my funds immediately
Pathetic service. Quick to advertise wrong pricing and say it was a mistake while sitting with our money,but to pay back the money they say 48 business hours which is 2 working days which is a lie as it now 5 working days and still I need to wait another 5 working days as I was advised once with finance the Tat is 5 business days.
I am disgusted in Makro service
Pathetic service. Quick to advertise wrong pricing and say it was a mistake while sitting with our money,but to pay back the money they say 48 business hours which is 2 working days which is a lie as it now 5 working days and still I need to wait another 5 working days as I was advised once with finance the Tat is 5 business days.
I am disgusted in Makro service