1 reviews | Active since Jan 2014
PATHETIC SERVICE
I had thee most terrible experience with Makro online i will never ever purchase from them again!!! i purchased a tray of non-alcoholic castle lager on 21 May 2020 online and paid R319 which included home delivery. I received an email on the 03rd June 2020 just saying my order has been cancelled thats it. No phone call or nothing to explain why it has been cancelled or to say when i will get my money absolutely nothing!!! Instead i had to phone them several times before i got through as my emails were being returned to sender, I am so disgusted in Makro`s service and now after reading people`s complaints about refunds i`m even more worried, nobody has phoned me yet because i am not happy with this whole mess its pathetic service will never bother with them again and i just want my money immediately!!!!!!!!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working days.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working days.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
OMG!!! This reponse is even worse 72 working days to wait on my money!!!! Thus is just not on!!!!!!!
OMG!!! This reponse is even worse 72 working days to wait on my money!!!! Thus is just not on!!!!!!!