Pathetic Service

Once again Makro is making headlines!!!

National Contact Center Agent "Lucky Mlotshwa" and her colleague " Nokuthula Semane" is committing *****!! Giving me incorrect Job Card Numbers from Candy that belongs to someone else and making me look like a fool. This is now the 3rd time my washing machine has broken, but it seems like they "lost" my first job card number on purpose to avoid giving me a refund!!

CDY-???? - March was the first time that a technician was sent out to fix CDY-253539-93 - May CDY-264434-93 - September/October

Please listen to all to recordings of all my calls I have had with you!! Makro I am now at my wits end with you and demand a "REFUND" immediately!!!!!!

I have had an ongoing issue with Makro and its customer service for months now, and it seems like the like all the attention on this platform.

Please see all the previous encounters I have has with MAKRO!!!!!

"Amanda N

4 reviews | Active since Aug 2018

Unhappy customer 08 Mar 2023, 11:51 Poor Service I bought a Candy 7Kg front loader from Makro 9 months ago, and last week Tuesday, while doing my washing a funny smell was coming out of the machine and it made my electricity trip. I have since called Markro and advised them what has happened and they told me that they would call out a technician to come and have a look and it would take 2-5 working days. Several calls later and no one has contacted me or come to check/replace my washing machine. Now they are saying that they are waiting on feedback from the supplier, but in the mean time I am stranded. This is very poor service from both Makro and Candy."

Amanda N: 10 Mar 2023, 17:00

So adding on to this story... today 10/03/20233 at 10:42am I was contacted by Makro HQ **********) and was advised that they have made contact with the suppliers (Candy) and was promised that their technicians will come today and have a look at what was wrong with my washing machine!!!! (This machine has a 3 year warranty... So I am guessing they will come and sort out my issue 2 weeks before) Haha - well they have fooled me again and NO ONE came and yet here I am waiting like a fool and in the mean time having my laundry pile up. PS I was involved in a Car accident and cannot afford to do my laundry by hand as I have a back injury!!!!!!!! The first call I made to MAKRO was on the 1st of March and all I get it promises. Today was the second call I received from HQ and both times were promised BULL****!!

This is now REALLY unacceptable - and TOTALLY unfair!!!

PS @Marko make your replies public so people can see the **** you promise!!!!"

The below Job card number that was provided here also belonged to someone else and not me haha "Amanda N

4 reviews | Active since Aug 2018

13 Mar 2023, 15:46 Pathetic Service!!!! "Nwabisa Mangxilana (Makro)

Mar 8, 2023, 17:48 GMT+2

Good day Amanda, Thank you for contacting us and apologies for the delayed response. Kindly note that we have forwarded all your details to candy, and they have booked a service call for your Candy machine. Your job number for the service call is Cdy-249150-93. It usually takes 72 working hours for the technicians to arrange the appointment and call out."

Only to find out that this job card number does not exist!!!! 😅😅 Wow if I could rate the level of service and level of trust it would be negative 5. Today is day 13 of absolutely nothing. Wendy from Marko HQ social media department phone me asking me if the technican who was supposed to have come out on Friday already come, and the answer was No!! She then told me they made contact and the technician would be there in 1 hour and she would call me back, and no one called me as promised. All I hear is promises and at this point I do not know what to believe anymore as I phoned the service center and Thabiso told me that the reason no one is coming is because the job card number does not exist on Candy's records. So who is now actually lying here????? @Marko can you just come and pick up this useless washing machine and give me a refund because I am now no longer interested,and will not be taking your calls anymore. Or I will just drop this useless machine at your store, and make sense. I bought it 9 months ago and still under warranty. Also can you read the reply I send on the previous review."

"Amanda N

4 reviews | Active since Aug 2018

19 Oct 2023, 08:36 Very Poor Customer Service!!!! So, I while a go, I had no other option but to write a review on here to let everyone know that the quality of service from Makro is not up to scratch and it has happened again unfortunately.

I bought a Candy 7Kg front loader from Makro on 20 May 2022, and it has given me problems about 7 months after I have made the purchase.

Candy Technicians has already come out to replace parts on 2 separate occasions, for different things on the machine that has broken, and on the 26st of September 2023 something else broke again. I logged a calleb with Makro where I spoke to Nwabiso (***) and she said that she will escalate the matter with urgency. (LOL I guess not) 23 days later and still NO ONE came out to either repair or replace my washing machine. Today 19 October 2023 I had to phone again to enquire, spoke to Palesa (Ref: **********) why they (Marko) do not care about their customers and what's happening?

I was told by the Candy Technician that should I call again for the machine to be checked out, that they will have no other choice but to "REPLACE" the Machine with something new. Well I guess that won't be happening.

@MAKRO @CANDY - Please do me a favor and stop selling customers **** products that will give them this much headache. I have had enough!!"