PATHETIC SERVICE

On 13 january 2025 i placed an order for delivery. during the week i received 3 deliveries and the remainder of the stuff was then marked for store pick up. i then called Makro and advised them that i would not be able to pick up the order and that they must deliver. a week after, i called them to enquire on the delivery and i was told the matter was escalated. i then get a notification that the order was picked up. i then call makro again to advise that i never collected the order so where is my order. its now the 31st and still nothing back from makro. i have sent numerous emails. i called 5 times , even asked for a supervisor to call me back. nothing. please can management contact me urgently