dl
donna-lee linderboom
1 reviews | Active since Sept 2011
08 Aug 2019, 07:32
Pathetic service
I purchased a washing machine online on the 27th July 2019, to date I have not received the delivery.everyday I have to call in and I get false promises of a so called team calling me back with no joy. Maori used to be top class for customer services but now you are just a purchase to them .this is pathetic service and contravenes TCF
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Replies (3)0
Replies (3)
Makro's replyOfficial
08 Aug 2019, 09:14Good day Donna-lee,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for your experience with our online service and the service you have received overall.
This is not the kind of service we want our customers to experience and we will address accordingly.
As soon as we have further feedback we will contact you to update you on your order.
We do humbly apologize and we thank you again for allowing us to assist you in this regard.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for your experience with our online service and the service you have received overall.
This is not the kind of service we want our customers to experience and we will address accordingly.
As soon as we have further feedback we will contact you to update you on your order.
We do humbly apologize and we thank you again for allowing us to assist you in this regard.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply08 Aug 2019, 09:14
Official
Good day Donna-lee,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for your experience with our online service and the service you have received overall.
This is not the kind of service we want our customers to experience and we will address accordingly.
As soon as we have further feedback we will contact you to update you on your order.
We do humbly apologize and we thank you again for allowing us to assist you in this regard.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for your experience with our online service and the service you have received overall.
This is not the kind of service we want our customers to experience and we will address accordingly.
As soon as we have further feedback we will contact you to update you on your order.
We do humbly apologize and we thank you again for allowing us to assist you in this regard.
Kind Regards,
Makro Hellopeter Team
Best regards,
dl
donna-lee linderboom's updateReviewer Update
08 Aug 2019, 09:56Kindly advise when I will receive feedback as I have been calling everyday .I was advised in store to purchase the washing machine online and I'm not being treated fairly as a customer . No now is taking accountability for this pathetic service so I don't think your response is sufficient at all .
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donna-lee linderboom's update08 Aug 2019, 09:56
Reviewer Update
Kindly advise when I will receive feedback as I have been calling everyday .I was advised in store to purchase the washing machine online and I'm not being treated fairly as a customer . No now is taking accountability for this pathetic service so I don't think your response is sufficient at all .
dl
donna-lee linderboom's updateReviewer Update
08 Aug 2019, 09:58It needs to.be considered as urgent and sorted out today or else refund me the 3700 cash today and I will go elsewhere and purchase my washing machine
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donna-lee linderboom's update08 Aug 2019, 09:58
Reviewer Update
It needs to.be considered as urgent and sorted out today or else refund me the 3700 cash today and I will go elsewhere and purchase my washing machine