jP
jonathan P
1 reviews | Active since Jul 2010
23 Jul 2019, 14:55
Pathetic Service
I have been waiting for a refund going 3 weeks now, I have spoke to 15 different people some of them twice or even thrice.
I have called everyday more than once and nothing much has been done.
I am promised a call back but never ever receive one.
How on earth can you have such a little respect for a customer.
I have spent R300+ on airtime, holding on sometimes more than 20 minutes while an agent is finding out what's going on.
How do you justify such *** service?????????
HOW????
it's absolutely pathetic, putrid and inefficient.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
23 Jul 2019, 15:41Good day Jonathan,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this whole ordeal has caused. Please be advised that we will contact the relevant management to assist further and advise. As soon as feedback is received, we will contact you.
Again, we do humbly apologize and will resolve this as soon as possible.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this whole ordeal has caused. Please be advised that we will contact the relevant management to assist further and advise. As soon as feedback is received, we will contact you.
Again, we do humbly apologize and will resolve this as soon as possible.
Kind Regards,
Makro Hellopeter Team
Makro's reply23 Jul 2019, 15:41
Official
Good day Jonathan,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this whole ordeal has caused. Please be advised that we will contact the relevant management to assist further and advise. As soon as feedback is received, we will contact you.
Again, we do humbly apologize and will resolve this as soon as possible.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this whole ordeal has caused. Please be advised that we will contact the relevant management to assist further and advise. As soon as feedback is received, we will contact you.
Again, we do humbly apologize and will resolve this as soon as possible.
Kind Regards,
Makro Hellopeter Team
jP
jonathan P's updateReviewer Update
24 Jul 2019, 13:53I still have not received any feedback.
Friday will be 3 solid weeks since I started trying to get my money back.
How much more time and money must I spend trying to get my money back.
Promises and Promises are made with ******all happening.
How do you justify this??? I am so keen to know how you can take a customer this much for a @#$%.
Friday will be 3 solid weeks since I started trying to get my money back.
How much more time and money must I spend trying to get my money back.
Promises and Promises are made with ******all happening.
How do you justify this??? I am so keen to know how you can take a customer this much for a @#$%.
jP
jonathan P's update24 Jul 2019, 13:53
Reviewer Update
I still have not received any feedback.
Friday will be 3 solid weeks since I started trying to get my money back.
How much more time and money must I spend trying to get my money back.
Promises and Promises are made with ******all happening.
How do you justify this??? I am so keen to know how you can take a customer this much for a @#$%.
Friday will be 3 solid weeks since I started trying to get my money back.
How much more time and money must I spend trying to get my money back.
Promises and Promises are made with ******all happening.
How do you justify this??? I am so keen to know how you can take a customer this much for a @#$%.
jP
jonathan P's updateReviewer Update
24 Jul 2019, 16:09I am still waiting for assistance.
Why is nobody helping me???
Why is nobody helping me???
jP
jonathan P's update24 Jul 2019, 16:09
Reviewer Update
I am still waiting for assistance.
Why is nobody helping me???
Why is nobody helping me???
jP
jonathan P's updateReviewer Update
25 Jul 2019, 10:35I am still awaiting a response, why are you ignoring me?
jP
jonathan P's update25 Jul 2019, 10:35
Reviewer Update
I am still awaiting a response, why are you ignoring me?