SM
Shouneez M
1 reviews | Active since Apr 2019
10 Jun 2019, 20:32
Pathetic service
Bought a gas heater last year July 2018. Used for a month and packed it away. 2 weeks ago when I wanted to use it again it goes on for 2 seconds and switches off. Took it back to Makro as it has a 2 year guarantee, just to be told it needs to be sent back to the supplier and I will only get it back after 21 days and the guarantee will only be valid for 6 months. Spoke to Justin that works for Cadac and he was very unprofessional, rude and arrogant.
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Makro's replyOfficial
11 Jun 2019, 09:59 Good day Shouneez, Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers, including the store management.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers, including the store management.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply11 Jun 2019, 09:59
Official
Good day Shouneez, Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers, including the store management.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers, including the store management.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team