EM
Evelyn M
1 reviews | Active since May 2017
23 May 2019, 12:08
Pathetic service
I places an online order with makro on 16th may. Delivery should be today as per website but no call and nothing as yet. I have called twice this week to follow up on my order and sill no update . Pathetic service
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
23 May 2019, 14:21Good day Evelyn,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply23 May 2019, 14:21
Official
Good day Evelyn,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Best regards,
EM
Evelyn M's updateReviewer Update
23 May 2019, 14:25I have been the only one making calls to the makro dept. .when I phoned again now I was told that you have an invoicing problem which was never communicated to me. I expect an answer today as I want my order immediately. Otherwise you can reimburse me with interest if you like
EM
Evelyn M's update23 May 2019, 14:25
Reviewer Update
I have been the only one making calls to the makro dept. .when I phoned again now I was told that you have an invoicing problem which was never communicated to me. I expect an answer today as I want my order immediately. Otherwise you can reimburse me with interest if you like