dP
darren P
1 reviews | Active since Jul 2018
13 May 2019, 16:34
Pathetic service
Pathetic service.
I placed an online order (mak ********** ) on the 6th of April. i have not yet received this order. I have called customer service 7 times now and not once did i get a follow up call. Last week and today i spoke to the team leaders who gave me their work they would call me back to let me know what is happening. Still nothing. Last time i shop at makro.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
13 May 2019, 16:53 Good day Darren,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Best regards,
Makro's reply13 May 2019, 16:53
Official
Good day Darren,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Best regards,
dP
darren P's updateReviewer Update
17 May 2019, 10:18Still not resolved. Only got the above message that seems like an automatic response from makro. I am now considering opening an online ***** cast at the police station.
dP
darren P's update17 May 2019, 10:18
Reviewer Update
Still not resolved. Only got the above message that seems like an automatic response from makro. I am now considering opening an online ***** cast at the police station.
dP
darren P's updateReviewer Update
20 May 2019, 13:37So today I drove 60Km to the makro that I ordered the goods from and collected my order myself. I am so happy that makro takes their customers complainants so seriously……..NOT. So here is a reminder of the events that took place regarding my order. I placed the order on the 6th of April and till today never received it. I phoned the call center 8 times and each time was promised that I would get feed back regarding my order, that never happened. I posted on hello peter and got a response that the matter would be taken care of…. Never happened. I emailed customer service, nothing happened. So today I went and collected my order myself. I am now out of pocket R90 delivery fee that I paid, 60km that I traveled and endless phone calls that i made. And makro doesn’t give a continental S*#T.
dP
darren P's update20 May 2019, 13:37
Reviewer Update
So today I drove 60Km to the makro that I ordered the goods from and collected my order myself. I am so happy that makro takes their customers complainants so seriously……..NOT. So here is a reminder of the events that took place regarding my order. I placed the order on the 6th of April and till today never received it. I phoned the call center 8 times and each time was promised that I would get feed back regarding my order, that never happened. I posted on hello peter and got a response that the matter would be taken care of…. Never happened. I emailed customer service, nothing happened. So today I went and collected my order myself. I am now out of pocket R90 delivery fee that I paid, 60km that I traveled and endless phone calls that i made. And makro doesn’t give a continental S*#T.