DM
Danley M
1 reviews | Active since Feb 2018
16 Apr 2019, 17:04
Pathetic Service
Makro I want my refund!!! It's been 16 days of excuses after excuses!! Your customer service is pathetic!
Cancelled an order and asked for the money to be refunded as stor3 credit! But Nooo, your people said It's impossible and they will refund me via my bank account within 5-7days. It's been 16 DAYS! Guys I WANT MY MONEY!!!!! 10K
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Replies (1)
Makro's replyOfficial
17 Apr 2019, 08:21Good day Danley,
Thank you for bringing this to our attention.
We are sorry to hear of the experience and service that you received from our finance team.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the experience and service that you received from our finance team.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Makro's reply17 Apr 2019, 08:21
Official
Good day Danley,
Thank you for bringing this to our attention.
We are sorry to hear of the experience and service that you received from our finance team.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the experience and service that you received from our finance team.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department to get to the bottom of this.
Kind regards
Makro Hellopeter Team