MM
Morne M
1 reviews | Active since Jul 2011
14 Mar 2019, 16:13
Pathetic service!!!
I've ordered a fridge (MAK ********** ) more than a month ago from your online shop. To date I have not received my fridge. I've made various calls to the call center and also wrote e-mails to the customer care line. I get promised that a supervisor will call me, but to date, I have not received any calls. What do Makro expect? Must I just donate the R10,5K to you, because it is clear that you have no interest to resolve this issue.
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Replies (4)
Makro's replyOfficial
15 Mar 2019, 09:52Good day Morne,
I'm sorry that we didn't deliver your order as planned and for the service received.
I can understand your frustrations as you had hired people to do the job. I have escalated this to the branch manager so that this can be looked into and addressed. I will also be giving you a call shortly.
Kind Regards
Hello Peter team
Makro's reply15 Mar 2019, 09:52
Official
Good day Morne,
I'm sorry that we didn't deliver your order as planned and for the service received.
I can understand your frustrations as you had hired people to do the job. I have escalated this to the branch manager so that this can be looked into and addressed. I will also be giving you a call shortly.
Kind Regards
Hello Peter team
MM
Morne M's updateReviewer Update
18 Mar 2019, 10:32This is several days later and nobody has yet contacted me. When will someone contact me to make arrangements?
MM
Morne M's update18 Mar 2019, 10:32
Reviewer Update
This is several days later and nobody has yet contacted me. When will someone contact me to make arrangements?
MM
Morne M's updateReviewer Update
25 Mar 2019, 08:43And another week has passed!!! Still not received my stuff or got proper feedbac**** Pathetic!!!
MM
Morne M's update25 Mar 2019, 08:43
Reviewer Update
And another week has passed!!! Still not received my stuff or got proper feedbac**** Pathetic!!!
MM
Morne M's updateReviewer Update
02 Apr 2019, 10:52This is now almost 2 months and I still have not received my order!!! What does Makro expect?? Must I donate the R10,000.00 to you???
MM
Morne M's update02 Apr 2019, 10:52
Reviewer Update
This is now almost 2 months and I still have not received my order!!! What does Makro expect?? Must I donate the R10,000.00 to you???