AK
Almaz K
1 reviews | Active since Jan 2019
19 Jan 2019, 14:44
Pathetic service
Pathetic and poor customer service. I purchased a 55inch Samsung TV at Makro in December, being on offer the TV came with a free soundbar. The salesmen explained that the soundbar is out of stock and I will get a call to collect it. After calling Makro over 10 times being told I will get a call back I ended up going to the store itself only to find out the salesmen FORGOT to call me and the soundbar is now out of stock! Like I said pathetic service. All the time I have wasted travelling to the store 30kms from my home
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Replies (2)
Makro's replyOfficial
19 Jan 2019, 20:19Good day Almaz
Thank you for your feedback.
I'm sorry to hear about your experience received at our Makro store. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be investigated.
I Will your send your feedback to the store and the matter will be addressed with the relevant parties.
We appreciate that you've highlighted this with us.
Regards,
Anthony Vermeulen
Thank you for your feedback.
I'm sorry to hear about your experience received at our Makro store. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be investigated.
I Will your send your feedback to the store and the matter will be addressed with the relevant parties.
We appreciate that you've highlighted this with us.
Regards,
Anthony Vermeulen
Makro's reply19 Jan 2019, 20:19
Official
Good day Almaz
Thank you for your feedback.
I'm sorry to hear about your experience received at our Makro store. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be investigated.
I Will your send your feedback to the store and the matter will be addressed with the relevant parties.
We appreciate that you've highlighted this with us.
Regards,
Anthony Vermeulen
Thank you for your feedback.
I'm sorry to hear about your experience received at our Makro store. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be investigated.
I Will your send your feedback to the store and the matter will be addressed with the relevant parties.
We appreciate that you've highlighted this with us.
Regards,
Anthony Vermeulen
AK
Almaz K's updateReviewer Update
19 Jan 2019, 20:23I have called many times to the contact number and they said they will call me back. Today I drove all the way to the store and I was told that they FORGOT. This is the Centurion store
AK
Almaz K's update19 Jan 2019, 20:23
Reviewer Update
I have called many times to the contact number and they said they will call me back. Today I drove all the way to the store and I was told that they FORGOT. This is the Centurion store