pathetic service

I purchased a Jeep Metro Stroller at the Montaque Garden's branch while I was pregnant. The pram is now broken and my son needs it daily. I contacted Makro and they advised that I should bring the pram back to the store I purchased it at however I live far from the store and they can not guarantee me that they would exchange it. I chose Makro because I thought that it was a trusted brand now its just a big inconvenience