Pathetic Service

Item: Makro
Rating: 1

On 22/11/2017, I placed an online order for a fridge. According to the website, it would take 2 - 5 working days for delivery. Today, 09/12/2017, I have still not received delivery!! Calling the Customer Support Centre is absolutely useless and is pribably the best example of terrible call s****s I have ever seen.

Regardless, after numerous follow-ups and empty promises, I am still without my fridge. If I don't receive the fridge today, I will contact the Ombudsman.

Helpful (0)

Replies (2)

Makro's replyOfficial

11 Dec 2017, 11:53

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya

Makro's reply11 Dec 2017, 11:53

Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya

's updateReviewer Update

11 Dec 2017, 19:51

Whatever you say.. Got the fridge yesterday. Your service is terrible and I will never shop at Makro again. Your call centre is horrible. Your delivery service takes forever. Even your default customer service response that you probably copy and pasted is terrible. I will also do my best to ensure noone else I know shops at your store. You guys really have a long way to go before you will ever be worth shopping at. ***** your prices. It's just not worth it.

's update11 Dec 2017, 19:51

Reviewer Update