Pathetic service

I've called Makro about 5 times today and Friday last week to get feedback on an order i placed online. Each time i have called they just transfer me to another department who transfers me to another department. When i do eventually speak to someone they just tell me my order is in progress and i must wait, i can see its in progress that's why I'm asking what is going on. Eventually i spoke to someone with more than 2 brain cells who told me that they don't have stock... What kind of company advertises items on an online store and doesn't have stock!? I mean *** Makro, i thought takealot being down on black Friday was bad but you have out done even them! Well done! So now apparently the stock is coming on Wednesday and will be delivered next week if I'm lucky... I will not be shopping with Makro ever again after this pathetic service.