Pathetic service

I purchased a LG microwave from Makro on 24 November 2016. Since yesterday the microwave isn't working. It doesn't hear up, doesn't cook anything. In my returning it today I get told by Makro staff that it has to be sent away for assessment. And this could take between 3 to 8 weeks. This despite the fact that I took additional insurance etc. Only once the microwave has been assessed will they make a decision and get back to me. Then I get told that if I need a new microwave I must purchase a new one and when mine has been assessed they might credit me. This is pathetic considering that Makro is VERY QUICK to take your money when making sakes and selling you additional insurance but don't explain that the insurance only comes into play AFTER the technician has assessed it. Considering that I don't have a working stove or right now this leaves me up the creek and the attitude of Makro is simply "too bad, that's just how it works ". The general apathy of the staff is ridiculous and the added insurance is a waste of money. And this is also not the 1st time that o have had to deal appliance issues at Makro. As I was told, "we only have a 14 day return policy" so the fact that the microwave wasn't faulty within that period is now technically a negative for me since I now have to hope that the technician can assess it tiemously and on the meantime I must battle without it. Makro's " that's just how it works " attitude is pathetic. Apparently customer care is a concept not practiced here