Pathetic service

Worst service I've ever experienced. Placed an order on 28/11/2022........ still haven't received my products. I emailed Makro on 08/12/2022 to cancel my order and again send an email on 29/11/2022. Today is 16/01/2023 and still NO refund as per my request. NOBODY even bothers contacting me!!!!! Makro will never see me again.