1 reviews | Active since Jun 2020
Pathetic Service!!
I received an email late afternoon indicating that my order has been canceled?
I would like to understand why it was canceled?? I phoned the customer support line and must admit the lady that I dealt with was very courteous and professional.
I am however not happy with the feedback!!
I placed this order 2nd June and have been waiting patiently for progress on the order only to receive an email stating that it has been canceled. It took the store seven (7) working days to determine that these items were out of stock!!
The order has been fully paid for and now I am told that I will have to wait for 2 to 7 working days for my payment to be reimbursed...
And still no reimbur*****t!!
Pathetic service to say the least!!
Online Order #MAK***
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team