Pathetic Service

On 27 November 2022, we ordered 2 x 20kg dog food online. The order was confirmed. Expected delivery date was 1 December 2022.

On 2 December we called the Makro Call Centre and queried the delivery.

On 3 December, Sinenhlanhla Magwaza rep**** via email that they are following up on the order and will revert back.

An automated message was received on the 3rd, advising that the order was packed and awaiting to be picked up by the courier.

We called the Makro call center today, 8 December and was told that the order is at Silverdale awaiting the courier. We asked a Thando if we can collect it at their Centurion Branch. Still waiting for an answer from him.

Pathetic service from both Makro and the courier company whoever they may be.

I will not recommend Makro's online shopping.

We hope to receive the order before 2023