Pathetic Service

I bought a 55 inch Samsung Smart TV from Makro Crown Mines in Oct 2014. The TV started rebooting by itself less than 3 months later. I contacted Makro Crown Mines on 3 Mar and they referred the matter to Riaan and Peter at Faxsure. Riaan came to assess the TV and promised to return with the LCD and Power supply and confirmed that it is an easy job that he'll be able to do onsite. I followed up on 20 Apr 2015 as Riaan never returned. Riaan came back and asked the same questions as if it was his first visit. Same promises were made as before. He disappeared again. I followed up again on 30 Apr and suddenly received a response from Peter Warburton that they waiting for spares which should arrive the following Monday. It has now been almost 3 months and no feedback from them. i'm sitting with a faulty TV less than 12 months that keeps on rebooting.<br> <br> Pathetic!!!!