Pathetic service

I had to return 2 seagate nas harddrives, due to both crashing. The staff at the returns counter are useless. It took them almost an hour just to book these items in. They ignore a person when you attempt to talk to them, and wants to try and argue about the CPA. The staff wanted to tell me that they do NOT replace or refund items as per Markro's policy. I had informed them that the Consumer Protection Act, gives the customer the right to choose by law. I agree and understand that the units need to be tested, but surely it should not take 10 WORKING DAYS. This waiting period is unacceptable. I have lost 4 TB of data and now have to sit for 2 weeks (If kept to their word) without this storage space. The employee booking in the HD, stated that surely the ports work, upon which I informed him that the HD's are Nas. He said they had never received any of them in for crashing or breaking. Eventually after booking in the HD's, inside Makro, there was one in the electronic area, which has been repaired before. Just goes to prove how the employees LIE on behalf of Makro.