Pathetic service

On the 11thh May 2020, I saw the promotion on the 13kg Bosch Top LOADER wash machine and immediately went online to purchase as P. E. STILL HAD STOCK. The morning of the 12th as soon as the shop opened, I called and spoke to the switchboard operator, who transferred the call to the specific person who works in that area.

After explaining him the problems I endured to register online, he transferred the call to Natasha, who is responsible for the online service.

On picking up the phone from her side, she asked me to hold and I did. I could hear all the petty talking she was having with a colleague and never bothered about me being online. I decided to call the switchboard again from a different handset and explained that I'm holding om on for 15 minutes and could hear the giggling and conversation they had in the office. I asked for a manager whilst still holding on for Natasha PE branch.

There manager was on the second handset with me and headed to her office. I could clearly heard him telling her that you have a customer for the past 15 minutes on the line and that's when she only attended to me.

She reiterated that the have an online problem...... Why not telling me in first place. She said the were ought of stock bit I told her when I checked previous evening, PE still had stock and after so many calls voice recording could not be of assistance.

I was recommended by Tracy Kritzinger and Mark Williams to make a payment soonest online I'm order for them to assist me. An online with immediate payment was made on the 12 May at 18:"00. I've been calling the switchboard Sinazo, and the store manager who told me it will only reflect afterv2 days but an immediate payment was made. BESIDES all the calls I made, I spent R100 on the 15th for being number 5 I'm the queue and when it got to no 2 it just a voice recording until my airtime got finished.

I loaded again R50 just to go the same route. I tried three last time with R30 airtime without getting through. The only person who picked up with my first call asked me to hold on and never got back to me until all my airtime of more than R200 was down the drain.

It is my first time doing business with macro after 13-14years and must say that their services are not of good standard. It's pathetic and would never advise or recommend friends and relatives to go through the same ordeal. It's traumatizing and until now doesn't have an answer from them. I can't publish proof of payment here but sent it to makro PE with no avail.

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E Written by Angela Malgas