NH
Ntombedidi H
1 reviews | Active since Oct 2019
01 Oct 2019, 01:00
Pathetic service
I bought a sumsung 250 side by side fridge on makro online on the 17 September 2019 and on the their website it says delivery in 2 to 5 days which turned out not to be the case on the 7th day i phoned the call center spoke to one of the agents and the only thing i keep hearing is lies after last call i made i was to receive my fridge Friday nothing happened phoned again today i was told my fridge is by Capegate and i asked for the number which doesn't get answered the worst part is i bought the fridge as my mom gift since she is moving into a new house what a disappointment no care in the world for your customers.
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Replies (2)
Makro's replyOfficial
01 Oct 2019, 11:02Good day Ntombedidi,
Thank you for taking our call earlier on.
As per our conversation, the delivery of your order was delayed due to the incorrect recipient details given, however, we are glad to inform you that your order will be delivered later today. You will be contacted to make the necessary delivery arrangements.
Again apologies for the inconveniences this may have caused.
Regards,
Makro Hellopeter Team.
Thank you for taking our call earlier on.
As per our conversation, the delivery of your order was delayed due to the incorrect recipient details given, however, we are glad to inform you that your order will be delivered later today. You will be contacted to make the necessary delivery arrangements.
Again apologies for the inconveniences this may have caused.
Regards,
Makro Hellopeter Team.
Makro's reply01 Oct 2019, 11:02
Official
Good day Ntombedidi,
Thank you for taking our call earlier on.
As per our conversation, the delivery of your order was delayed due to the incorrect recipient details given, however, we are glad to inform you that your order will be delivered later today. You will be contacted to make the necessary delivery arrangements.
Again apologies for the inconveniences this may have caused.
Regards,
Makro Hellopeter Team.
Thank you for taking our call earlier on.
As per our conversation, the delivery of your order was delayed due to the incorrect recipient details given, however, we are glad to inform you that your order will be delivered later today. You will be contacted to make the necessary delivery arrangements.
Again apologies for the inconveniences this may have caused.
Regards,
Makro Hellopeter Team.
NH
Ntombedidi H's updateReviewer Update
01 Oct 2019, 15:43Thank you very much from a very happy customer i got my fridge my mom is happy I'm I'm happy especially gratefull to the man that came up with solution Mr Otsile Boikanyo hope i got your name right you one of a kind may u do the same for others i give you five stars
NH
Ntombedidi H's update01 Oct 2019, 15:43
Reviewer Update
Thank you very much from a very happy customer i got my fridge my mom is happy I'm I'm happy especially gratefull to the man that came up with solution Mr Otsile Boikanyo hope i got your name right you one of a kind may u do the same for others i give you five stars