1 reviews | Active since Jan 2020
Pathetic service
Placed an order online on the Makro website 1 December 2025. Received 1 item on2December 2025 and the other item would have been delivered today. On Sunday I got an email to say that my account has been credit the amount of the item and will reflect on 16 December 2025. When you place an order you have to pay immediately now I have to wait 8 days for my money. Phoned the call centre spoke Nosipho to find out what is going on and asked to speak to a manager because she doesn’t know who requested the credit. Today is Tuesday and I’m still awaiting a call from a manager of Makro. Monday called and spoke to Bongile and got the same answer requested to speak to a Manager was kept on the line for 23 minutes before the line was disconnected. Does Makro not value their customers that management not even call back a customer? This is VERY bad service from Makro.
This is what is on your app. Why must I wait 14 days , you didn’t wait 14 days for your money. Want my money in my account today. This is beyond pathetic for such a big retailer to treat a customer like this.
This is what is on your app. Why must I wait 14 days , you didn’t wait 14 days for your money. Want my money in my account today. This is beyond pathetic for such a big retailer to treat a customer like this.