Pathetic service

For such a huge company their service really sucks. I placed an order on 27 July. On 29 July i received an email stating that my order is being picked and packed. Today is 3 August and my oreder hasnt been invoiced and no communication from makro. Email then the response is they experiencing high email volumes and to await a response. Ok fair enough. Contact the on thier facebook page same response ok so i decide to call their contact center only to be disconnected 5 times after they tell me about the self service option. Did you guys ever think for a min that the reason for for your high volume of emails and calls is due to the lack of service you guys provide? You guys are very quick on sending reminders and making calls if account payment is a day or 2 late but cant provide your customers with a simple update on their order. Looks like ill receive my order next year this time and mind you your website says delivery in 2-5 days. Seems like all the big stores are bullies.