Pathetic -Round two!

I am writing to express my deep dissatisfaction with the handling of my recent order for a scooter ( R7000!!)

I received an abrupt email informing me that my order would be refunded due to a lack of stock. This is completely unacceptable, especially considering that the same item is still actively being marketed and promoted on your platforms.

What is even more frustrating is that this is now the second time within the past six months that I have experienced this exact issue with Makro. This reflects a serious failure in your inventory management and customer service processes.

I refuse to simply accept a refund as a solution. As a paying customer, I expect Makro to take responsibility and provide proper service. If the item is being advertised, then it is your obligation to source it—whether from another branch or distribution centre—and ensure it is delivered to me as per my confirmed and paid order.

Your current approach shows a clear lack of regard for customer loyalty and long-term clients. It is disappointing to see such poor service from a retailer of your size.

I request that this matter be escalated urgently and that a concrete solution be provided to fulfil my order, rather than defaulting to a refund.

I refer this to your online SHAMEFUL platform!