Pathetic Return Service - Makro Springfield

I bought a TV on Black Friday last year and now it is not working. I phoned customer care and they said I can take it to the store. I took it to Makro Springfield and they said they can not book it in. I told them that the customer care said i can bring it in because a technician only works weekdays and I am not available on weekdays. They made me feel like I am being dishonest and like they are doing me a favour. Eventually they took it in after making me feel like its my fault the TV is not working. I will not be buying anything from Makro again. I rather pay more somewhere else than be treated like trash.