Pathetic Refund/Credit Policy

Hi Makro. I purchased a UHD LG Tv at your Wonderboom Store 4 years ago. I also took the extended warrantee with Makrosure. It was already booked in twice for repairs on the same problem, before it was even a year old. The 2nd time it happened I said i have no confidence in that device and want a credit to replace it. They informed me only on the 3rd failure it will be considered. Now yesterday my tv got broken yet again. 3rd time. SAME PROBLEM. No visual on the screen as per the previous 2 times. This is clearly a defective device and I refuse another repair. Something is clearly wrong for the components to keep on failing. I took it in only to be told it will take 2-6 weeks for the manufacturer to advise. I wont accept this!!!! It was for my peace of mind and adamancy of your sales staff that i took the extended warrantee. Which now I'm glad i did. But i will tell you this Makro SA. I will not tolerate a 3rd repair on the SAME problem, I blatantly refuse. I want someone to speed up this process to assess my claim on the warrantee for a FULL CREDIT. I dont want money back. I want a NEW TV. I havent spent R15000.00 on a device just to have it keep breaking on me so frequently and clearly this is gonna be problematic forever. The consumer law protects me in this sense and that’s also why I insured the device with Makrosure. Please escalate this quicker. I have a deaf brother in the house and majority of recreational time is watching TV. I cant be without a TV for 6 WEEKS. Its absurd and completely unacceptable. Can it really take so long to authorise a credit. I will not have a device you repair again for a 3rd time and once my warrantee is finally lapsed then I sit with the dud of a TV that costs me money to expensively repair with original parts. I will not accept that. This is not a kettle or a toaster, this is a costly device and I want my “Peace of Mind” as you boldly state with your extended warrantee. My assessment note number is ********** and my customer number is ********** 7. I humbly and kindly request you to speed up this matter and resolve my issue. My telephone number is ********** 773. Thank you and kind regards.