JR
Joel R

1 reviews | Active since May 2017

22 Mar 2023, 15:54

Pathetic quality of delivered products.

I bought some groceries online from Makro, and I am disgusted. The Products were mostly smashed. All the chocolates were melted and smashed; The Simba chips were smashed, the biscuits were smashed, 1x Can food was smashed, and 1 box of Cereal was smashed. It looks like everything was just thrown in the boxes and left in the sun thereafter. I would like these products replaced, please come and pick up your junk and give me proper products.

Don't offer a delivery service if you cannot keep the standard and quality of the products. My bill was not a small bill, I paid for proper stuff.

Please contact me Urgently to resolve.

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Replies (3)
JR
Joel R's update22 Mar 2023, 16:13
Reviewer Update
Looking forward to resolving this Asap.
JR
Joel R's update26 Mar 2023, 11:30
Reviewer Update
Makro needs to focus on its customer service as it is really pathetic.
They make contact with you and then make promises which they don't keep to.
I will take this matter further should my query not be resolved.

JR
Joel R's update27 Mar 2023, 16:30
Reviewer Update
I would like to thank a gentleman by the name of Tshepo for his assistance in resolving this issue. I will write another review and change my rating.