PATHETIC POOR NON SERVICE FROM MAKRO ONLINE

Never ever buy anything with Makro Online. I purchased a gas geyser on the 4th of Feb 2025, On the 8th they delivered a gas heater not a geyser. I logged a return online. Nothing happens. I start phoning every day. every single day. Each time I phone the consultant will inform me they are escalating my query and request. Every day after that I would phone 3 times a day. Nothing happens they keep escalating. On the 20th I phoned 3 times eventually the Courier Guy rocks up on the 20th and collects the heater, but no gas geyser was delivered. Today is the 27th of Feb 2025. I phoned the account department to confirm that the amount of R3100 is still on my account. She confirmed yes the R3100 is still on your account for payment. I started phoning the online number again. I phoned 4 times today each time same story we will escalate. The last consultant informed me that the heater was collected. I said but where is my geyser? No mam I dont know. I really really dont know what to do, who to phone or where I must go throw a tantrum for Makro to wake up and deliver my geyser.