Pathetic policy and customer care

I've purchased a Panasonic microwave (NN -ST955S)from Makro Cape gate. The microwave lasted a week when it stopped heating. It goes on but no heating. I took it in to Makro where they told me according to their policy, they will return it to the supplier for assessment and then phone me with the outcome. I waited two weeks then they told me it was ready for collection. Again it lasted a week with the same results. They then gave me my money back. I bought the same product because I thought it was just a failure of one product.

The next microwave lasted me 10 months, then the same problem occurred. Now I've been waiting two weeks and nothing yet. When I went there, they are waiting on parts and can't say how long I still have to go without the microwave.

I suggest that if you have a policy like that, after two weeks at least give the customer his money back, the voucher you give him/her is anyway for Makro again, so Makro won't loose the sale anyway. I am very upset that I've made a mistake twice buying electrical stuff at Makro! I have the inconvenience of not having a microwave for three or more weeks and they absolutely do not care at all!