Pathetic online shopping
<p>I ordered from Marko online. Then my order arrived late and missing an item. At no point was I called regarding the delivery going to be late or that my product was out of stock. Then I was told my product will be sent out on Tuesday. Come Thursday I phone again. Oh no the product is out of stock. So I was **** to, to start with. Then they said not a problem we will arrang for your closest Makro to deliver to you same day. Only to be called again now, oh no you need to go and collect it. Then I was told I can't cancel my order as the money was already paid over. How is this my problem when you mess up. I was not asked if it will be convient for me. No just told to go pick it up. I am livid as I paid for delivery yet they can't even check they my whole order was filled. Pathetic!!!!!!!!!!!</p>
Still nothing. Got a call from someone in customer service and promised delivery by Wednesday and no delivery and no refund. I am sorry but this has to be the worst experience I have ever had with online shopping. Absolutely the most pathetic service and don't ever trust promises from these people. So now I need to take out more money buying a gift as these people can't get their act together. I will be reporting this to customer protection.
Still nothing. Got a call from someone in customer service and promised delivery by Wednesday and no delivery and no refund. I am sorry but this has to be the worst experience I have ever had with online shopping. Absolutely the most pathetic service and don't ever trust promises from these people. So now I need to take out more money buying a gift as these people can't get their act together. I will be reporting this to customer protection.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
The Wonderboom store will deliver your order before close of business today.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
The Wonderboom store will deliver your order before close of business today.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa