PG
Philip G
1 reviews | Active since Mar 2009
01 Aug 2019, 17:10
Pathetic online shop customer service
I purchased a Nintendo Switch product online and requested it to be delivered to a locker. This was near the beginning of July with delivery scheduled for the 26th of July. The deadline xame and went with no feedback. On the 31st I contacted the helplone and it was confirmed the package has been ready for shipping from the store for a while. I was promised a call back before cob. On the 1st I phoned again and got the same story again, an apology for not coming back to me and again a promise of feedback before cob. Well office hours are now over and Ive got no feedback. This was my first time purchasing from Makro online and it is pathetic. At this stage Id rather just want my mkney back and I'll go and support a more trustworthy retailer.
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Replies (2)0
Replies (2)
Makro's replyOfficial
05 Aug 2019, 12:48Good day Philip,
Please accept our sincere apologies for the inconvenience and the delays in this regard.
Kindly be advised that we will request our courier to return this parcel to the store in order for us to journal the funds back to online finance for you to get refunded.
We will confirm with you once the parcel is returned to our Strunbensvalley branch and the refund is processed.
Apologies once again and we hope you have a lovely day further.
Warm Regards,
Makro Hellopeter Team
Please accept our sincere apologies for the inconvenience and the delays in this regard.
Kindly be advised that we will request our courier to return this parcel to the store in order for us to journal the funds back to online finance for you to get refunded.
We will confirm with you once the parcel is returned to our Strunbensvalley branch and the refund is processed.
Apologies once again and we hope you have a lovely day further.
Warm Regards,
Makro Hellopeter Team
Makro's reply05 Aug 2019, 12:48
Official
Good day Philip,
Please accept our sincere apologies for the inconvenience and the delays in this regard.
Kindly be advised that we will request our courier to return this parcel to the store in order for us to journal the funds back to online finance for you to get refunded.
We will confirm with you once the parcel is returned to our Strunbensvalley branch and the refund is processed.
Apologies once again and we hope you have a lovely day further.
Warm Regards,
Makro Hellopeter Team
Please accept our sincere apologies for the inconvenience and the delays in this regard.
Kindly be advised that we will request our courier to return this parcel to the store in order for us to journal the funds back to online finance for you to get refunded.
We will confirm with you once the parcel is returned to our Strunbensvalley branch and the refund is processed.
Apologies once again and we hope you have a lovely day further.
Warm Regards,
Makro Hellopeter Team
PG
Philip G's updateReviewer Update
06 Aug 2019, 12:09Good day. Thank you for the reply, but somewhere somebody is lying as yesterday I received a mail stating that delivery is being delayed as the store cannot hand over the parcel to the courier as it won't scan. So which is it, does the store or the courier have the item. Regardless of this, after I phoned the help center for the 4 time yesterday and made to wait 30min on hold for a manager or supervisor which never bothered to actually take my call, I decided its best to cancel the order and ask for a refund. The operator which finally assisted me with this was kind enough to send me a mail that he actioned this process. From other complaints I see other customers are waiting up to 30 days for refunds. After the lies and inaction (all detailed in a mail I sent earlier to the current involved Makro staff) I trust getting my money back will be easier then getting the product I attempted to purchase. Sadly Makro online will never see my business again.
PG
Philip G's update06 Aug 2019, 12:09
Reviewer Update
Good day. Thank you for the reply, but somewhere somebody is lying as yesterday I received a mail stating that delivery is being delayed as the store cannot hand over the parcel to the courier as it won't scan. So which is it, does the store or the courier have the item. Regardless of this, after I phoned the help center for the 4 time yesterday and made to wait 30min on hold for a manager or supervisor which never bothered to actually take my call, I decided its best to cancel the order and ask for a refund. The operator which finally assisted me with this was kind enough to send me a mail that he actioned this process. From other complaints I see other customers are waiting up to 30 days for refunds. After the lies and inaction (all detailed in a mail I sent earlier to the current involved Makro staff) I trust getting my money back will be easier then getting the product I attempted to purchase. Sadly Makro online will never see my business again.