CB
Catherine B
1 reviews | Active since Jul 2018
10 Apr 2019, 16:03
Pathetic Online Service - Shop at Game if you can!
Hi Makro. Your service has been absolutely pathetic! I ordered an item which I urgently need on the 5th of March - Over a month later it still hasnt been delivered!! Anyone reading this, do yourself a favour and shop at Game.
Judging by the comments I've read on this portal, I'm not the only one experiencing the pathetic service
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
10 Apr 2019, 16:15Good day Catherine
Thank you for bringing this our attention.
We are sorry to hear that your online order did not go as planned and for the overall service received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for alerting us with your query and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
We are sorry to hear that your online order did not go as planned and for the overall service received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for alerting us with your query and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
Makro's reply10 Apr 2019, 16:15
Official
Good day Catherine
Thank you for bringing this our attention.
We are sorry to hear that your online order did not go as planned and for the overall service received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for alerting us with your query and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
We are sorry to hear that your online order did not go as planned and for the overall service received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for alerting us with your query and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
CB
Catherine B's updateReviewer Update
10 Apr 2019, 16:17Your response doesn't help me! Ive phoned your team multiple times and still no parcel. A customer should not have to phone you so many times. How can other companies get this right but you cant?
CB
Catherine B's update10 Apr 2019, 16:17
Reviewer Update
Your response doesn't help me! Ive phoned your team multiple times and still no parcel. A customer should not have to phone you so many times. How can other companies get this right but you cant?