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Werner H

1 reviews | Active since Jul 2019

02 Jun 2020, 13:20

Pathetic online service - NEVER ORDER ONLINE!!!!!

Pathetic service - I ordered on 23 March 2020, as it was liquor they did not deliver and also did not refund me, now 3 months later they still did not deliver it - DSV sent the stock back to Makro on 15 April, and they did not credit me, now after phoning these clowns 4 days in a row, and now holding (and still holding for 58.39 minutes) I get no feedback. I'm about to drive to SAPS and open a ********** case as I paid for something and did not get it These guys are clowns - I will NEVER buy online from them EVER

0
Replies (3)
Makro
Makro's reply02 Jun 2020, 19:18
Official
Good day Werner,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
WH
Werner H's update02 Jun 2020, 19:35
Reviewer Update
Same excuse I have been hearing since last Thursday, we will come back in 72 working hrs, guess what, it will not happen!!!!
WH
Werner H's update03 Jun 2020, 14:27
Reviewer Update
Still nothing - despite many mails (58 of them) on following up - the useless response above lead to nothing and I still advise any customer NOT TO USE THESE CLOWNS!!!!