PV
Pierre V
1 reviews | Active since Jul 2011
07 Feb 2020, 12:34
Pathetic Online Service
I ordered wine online at Makro. It has been 3 months and I have not received my order. I have called the call center 6 times and every time the agents say they will call me back but they never do. This is a joke, I will never use Makro online again.
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Replies (1)
Makro's replyOfficial
07 Feb 2020, 16:12Good day Pierre
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we've also tried to call you regarding resolving this matter however we couldn't get through to you. we are aware that there has been a delay on the delivery of your order. Please note that we shall communicate with you shortly with the newest updates on your order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we've also tried to call you regarding resolving this matter however we couldn't get through to you. we are aware that there has been a delay on the delivery of your order. Please note that we shall communicate with you shortly with the newest updates on your order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply07 Feb 2020, 16:12
Official
Good day Pierre
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we've also tried to call you regarding resolving this matter however we couldn't get through to you. we are aware that there has been a delay on the delivery of your order. Please note that we shall communicate with you shortly with the newest updates on your order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we've also tried to call you regarding resolving this matter however we couldn't get through to you. we are aware that there has been a delay on the delivery of your order. Please note that we shall communicate with you shortly with the newest updates on your order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team