Pathetic Online Service

Hi. I've ordered an item by Makro on Sunday(26 Jan) and delivery was suppose to take place on Tuesday. I've made arrangement so that someone can be at home. I made numorous calls to the call centre and no one was able to tell me what is happening to my order. "*********** at its best" Well eventually, they gave me Makro Ottery's number, After 4 phone calls they promised me that the manager is going to make contact with me. I'm still waiting for his call. On Wednesday(29th) one of the call centre agents phone me and promised delivery first thing in the morning. NEVER ARRIVED!!!!! On Thursday - 16:00, I had to phone again and ask them about my delivery and then they gave me the drivers number. I've contacted him,he told me that he is 15 minutes away. Order arrived as promised by driver, but guess what?... There are missing parts and now I have to take the item back because it is incomplete. This is truly one of the most pathetic services I've experienced by Makro online. Last year they supp**** me with a 2nd hand item. Guess I'll rather stick with Takalot when it comes with online orders.