Pathetic Online Service

I’ve contacted Makro’s online service centre 6 (six!) times by phone and once by email demanding a reason for the cancellation of my order by “Oasis Online”.

It’s clear that Makro is incapable of managing or at the very least communicating with their marketplace sellers.

My order was cancelled with no reason provided. The item is on special and it is still advertised on your website.

I’ve been promised calls and emails and nobody has honoured their commitments.

Makro cannot answer the basic questions: why was it cancelled! is there stock! Should I reorder!

I’m livid at their pathetic service. Beyond getting me the information, what Makro going to do to make this right?