AM
Ashley M
1 reviews | Active since Aug 2016
17 Jun 2023, 10:25
Pathetic Online Service
I ordered a Bort toolkit online, received the order on this Thursday only to find the item to be damaged and broken, seem some items are missing and probably fell through the broken casing. I immediately called the help line to no response, sent an email with pictures and also through the whatsapp chat bot and no response. Called the help line again on Friday and no luck as it was a public holiday. Called again today Saturday and spoke to a lady named Kabelo who seems to be drunk or has a hang over, tried to explain I cannot request a refund through the app as it still says item has not been delivered even though I already received the order, please can someone help as Cleary no one has updated the status of the delivery and no one reads the whatsapp and emails I sent, really disappointed in the service I am experiencing at the moment. The item is over R1000 rand and am not a happy customer, please see my email with pictures attached and my contact details.
Helpful (0)
Replies (4)0
Replies (4)AM
Ashley M's updateReviewer Update
19 Jun 2023, 18:58Guys seriously a whole weeken and no response.
What is the delay? why can't I take the item to a store for a refund, this is causing me a lot of frustration.... please contact me urgently.
I cannot work without tools and this is causing a loss of income on my side...
What is the delay? why can't I take the item to a store for a refund, this is causing me a lot of frustration.... please contact me urgently.
I cannot work without tools and this is causing a loss of income on my side...
AM
Ashley M's update19 Jun 2023, 18:58
Reviewer Update
Guys seriously a whole weeken and no response.
What is the delay? why can't I take the item to a store for a refund, this is causing me a lot of frustration.... please contact me urgently.
I cannot work without tools and this is causing a loss of income on my side...
What is the delay? why can't I take the item to a store for a refund, this is causing me a lot of frustration.... please contact me urgently.
I cannot work without tools and this is causing a loss of income on my side...
AM
Ashley M's updateReviewer Update
20 Jun 2023, 17:14Another day lost, no response, no calls, no emails, just silence. Absolutely pathetic from a big company like Makro, I doubt I will ever purchase from you guys ever again, I will escalate this to the ombudsman and Wendy Knowler. I have only had one response from David Mabena on my first complaint and have mailed him 2 times since and he also has not responded. Does Mass Mart Management read these reviews?
David you and your team are really useless, I wonder how this organization is being run, have you read my mails?
David you and your team are really useless, I wonder how this organization is being run, have you read my mails?
AM
Ashley M's update20 Jun 2023, 17:14
Reviewer Update
Another day lost, no response, no calls, no emails, just silence. Absolutely pathetic from a big company like Makro, I doubt I will ever purchase from you guys ever again, I will escalate this to the ombudsman and Wendy Knowler. I have only had one response from David Mabena on my first complaint and have mailed him 2 times since and he also has not responded. Does Mass Mart Management read these reviews?
David you and your team are really useless, I wonder how this organization is being run, have you read my mails?
David you and your team are really useless, I wonder how this organization is being run, have you read my mails?
AM
Ashley M's updateReviewer Update
20 Jun 2023, 17:16This is the only response I have received...
David Mabena (Makro)Jun 17, 2023, 15:11 GMT+2Good day Ashley,
I hope this email finds you well.
Please accept my sincere apologies for the delayed response.
The Hello Peter complaint regarding your damaged delivery has been received by us. We sincerely apologize for the difficulty we have already caused.
Please be aware that we are following up with the appropriate department to provide more in-depth feedback; as soon as they get back to us, we'll let you know right away.
Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk
David Mabena (Makro)Jun 17, 2023, 15:11 GMT+2Good day Ashley,
I hope this email finds you well.
Please accept my sincere apologies for the delayed response.
The Hello Peter complaint regarding your damaged delivery has been received by us. We sincerely apologize for the difficulty we have already caused.
Please be aware that we are following up with the appropriate department to provide more in-depth feedback; as soon as they get back to us, we'll let you know right away.
Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk
AM
Ashley M's update20 Jun 2023, 17:16
Reviewer Update
This is the only response I have received...
David Mabena (Makro)Jun 17, 2023, 15:11 GMT+2Good day Ashley,
I hope this email finds you well.
Please accept my sincere apologies for the delayed response.
The Hello Peter complaint regarding your damaged delivery has been received by us. We sincerely apologize for the difficulty we have already caused.
Please be aware that we are following up with the appropriate department to provide more in-depth feedback; as soon as they get back to us, we'll let you know right away.
Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk
David Mabena (Makro)Jun 17, 2023, 15:11 GMT+2Good day Ashley,
I hope this email finds you well.
Please accept my sincere apologies for the delayed response.
The Hello Peter complaint regarding your damaged delivery has been received by us. We sincerely apologize for the difficulty we have already caused.
Please be aware that we are following up with the appropriate department to provide more in-depth feedback; as soon as they get back to us, we'll let you know right away.
Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk
AM
Ashley M's updateReviewer Update
27 Jun 2023, 12:15What the hell is wrong with you people, what is so hard in a response or call from a manager?
another ****ing week and no response, no credit no news nothing... the item was collected last week already.... can a manager please call or respond to me?
i pray people read this and never buy from Makro again....
another ****ing week and no response, no credit no news nothing... the item was collected last week already.... can a manager please call or respond to me?
i pray people read this and never buy from Makro again....
AM
Ashley M's update27 Jun 2023, 12:15
Reviewer Update
What the hell is wrong with you people, what is so hard in a response or call from a manager?
another ****ing week and no response, no credit no news nothing... the item was collected last week already.... can a manager please call or respond to me?
i pray people read this and never buy from Makro again....
another ****ing week and no response, no credit no news nothing... the item was collected last week already.... can a manager please call or respond to me?
i pray people read this and never buy from Makro again....