MM
Masande M
1 reviews | Active since May 2020
03 Jun 2020, 10:51
Pathetic online service
Makro you have the mot pathetic service ever. I ordered on the 18th of May, received a wrong order on the 28th of May. I logged complaint and app**** for return same day, I haven't heard from you people even today it's now the 3rd of June. I dont know what you expect me to do with this really. Order number MAK***, return reference number ***4. If you people dont collect this by tomorrow and bring my headboard you give me no option but to take this to your store and demand my money plus transport money.
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Makro's replyOfficial
03 Jun 2020, 15:38Good day Masande,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jun 2020, 15:38
Official
Good day Masande,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team