LT
Leona T
1 reviews | Active since Mar 2025
06 Mar 2025, 08:33
Pathetic Online Service
I am writing to express my deep frustration with the service I have received from Makro's online platform. Despite placing an order on 27.02.2025 and promptly sending the proof of payment the same day, my payment has yet to be allocated as of 06.03.2025.
I have diligently followed up with multiple emails and phone calls, only to have my query repeatedly escalated without any feedback or resolution. This lack of responsiveness and efficiency is unacceptable and has caused significant inconvenience.
Makro's online service has been consistently disappointing, and I am left with no choice but to reconsider supporting your business both professionally and personally.
Helpful (0)
Replies (2)0
Replies (2)LT
Leona T's updateReviewer Update
11 Mar 2025, 11:39Makro
This is ridiculous! Calling the call center, then being transferred to the store themselves, because your Finance Department has made an error on our account, no one has the decency to pick up the phone and keep me updated? You are costing me additional money!
Now I am on hold for the past 5 minutes!
REALLY? This is absolutely Pathetic Service!!!!
Do not purchase anything online with Makro, they are full of empty promises and no resolutions for their mistakes!
This is ridiculous! Calling the call center, then being transferred to the store themselves, because your Finance Department has made an error on our account, no one has the decency to pick up the phone and keep me updated? You are costing me additional money!
Now I am on hold for the past 5 minutes!
REALLY? This is absolutely Pathetic Service!!!!
Do not purchase anything online with Makro, they are full of empty promises and no resolutions for their mistakes!
LT
Leona T's update11 Mar 2025, 11:39
Reviewer Update
Makro
This is ridiculous! Calling the call center, then being transferred to the store themselves, because your Finance Department has made an error on our account, no one has the decency to pick up the phone and keep me updated? You are costing me additional money!
Now I am on hold for the past 5 minutes!
REALLY? This is absolutely Pathetic Service!!!!
Do not purchase anything online with Makro, they are full of empty promises and no resolutions for their mistakes!
This is ridiculous! Calling the call center, then being transferred to the store themselves, because your Finance Department has made an error on our account, no one has the decency to pick up the phone and keep me updated? You are costing me additional money!
Now I am on hold for the past 5 minutes!
REALLY? This is absolutely Pathetic Service!!!!
Do not purchase anything online with Makro, they are full of empty promises and no resolutions for their mistakes!
LT
Leona T's updateReviewer Update
11 Mar 2025, 11:44Wonderful, my call has been dropped!!!
Makro - this service is upholding!
Really!
Makro - this service is upholding!
Really!
LT
Leona T's update11 Mar 2025, 11:44
Reviewer Update
Wonderful, my call has been dropped!!!
Makro - this service is upholding!
Really!
Makro - this service is upholding!
Really!