Pathetic Online Service

Purchased a SMART watch last week. Order was confirmed on 12 Feb 2020. Delivery was estimated to be within 2-5 working days, but that's a *!@#$%* estimation. Followed up yesterday(19 Feb) to confirm when the item will be delivered and was informed that according to "the system" the item was handed over to the courier on Monday (17 Feb) and can expect it on Friday (21 Feb). Did another follow up today (20 Feb) and was told this time that "all I can see on the system is that we are still waiting for the courier to come and collect the item". The item not being delivered on time is one thing, but what frustrates me more is the 100 different stories I get each time a follow up is done (This happened before). It seems as if I have to resort to HelloPeter every time I buy an item online from MAKRO. Very *** service altogether!!!!!