HR
Hoosein R
1 reviews | Active since Apr 2019
25 Apr 2019, 09:50
Pathetic Online Service.
Pathetic Online Service. On the 2nd Apr2019 ordered items via online exclusive. Received a sms as well as an email confirming delivery on the 9th Apr. On the 10th Apr I phoned to enquire about my parcel only to be told that the supplier is out of stock and I will receive it a the beginning of June. I immediately requested the order to be cancelled. After the 3rd attempt (me having to phone in everyday) the order was finally cancelled. Now I am having to wait when Makro decides to refund me. Have been a loyal supporter of Makro for years. Going to support someone else in future.
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Replies (2)
Makro's replyOfficial
25 Apr 2019, 11:26Good day Hoosein,
Thank you for bringing this to our attention.
We are sorry to read the poor experience and service that you received with your online purchase.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated. Kindly be advised that your banking details have been forwarded to our Finance department and we will escalate this with Finance management as this whole ordeal has taken too long.
Once again we do apologize for this inconvenience and thank you for giving us the chance to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to read the poor experience and service that you received with your online purchase.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated. Kindly be advised that your banking details have been forwarded to our Finance department and we will escalate this with Finance management as this whole ordeal has taken too long.
Once again we do apologize for this inconvenience and thank you for giving us the chance to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Makro's reply25 Apr 2019, 11:26
Official
Good day Hoosein,
Thank you for bringing this to our attention.
We are sorry to read the poor experience and service that you received with your online purchase.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated. Kindly be advised that your banking details have been forwarded to our Finance department and we will escalate this with Finance management as this whole ordeal has taken too long.
Once again we do apologize for this inconvenience and thank you for giving us the chance to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to read the poor experience and service that you received with your online purchase.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated. Kindly be advised that your banking details have been forwarded to our Finance department and we will escalate this with Finance management as this whole ordeal has taken too long.
Once again we do apologize for this inconvenience and thank you for giving us the chance to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
HR
Hoosein R's updateReviewer Update
25 Apr 2019, 14:02Thank you for the response. Don't think I will be shopping at Makro again. Check your records and see how loyal I have been
HR
Hoosein R's update25 Apr 2019, 14:02
Reviewer Update
Thank you for the response. Don't think I will be shopping at Makro again. Check your records and see how loyal I have been